Return Policy/Drop Policy:
We provide a 95% refund if you drop via email prior to receiving your emailed Enrollment - materials links or within 24 hours, whichever is first. The 5% non-refundable charge goes toward incidental fees that we incur.
Online Classes/Correspondence: Once you have enrolled in the course, you have two (2) days to drop the class via email and will receive a 50% refund. There are no refunds after the second day.
Mail order Courses: Once you have enrolled in the course, we will wait 2 days before sending out materials. You must drop the class via email within two days in order to receive a 50% discount. There are not refunds after the second day.
Face to Face/Blended Classes/Remote: Once enrolled in the class, you must notify us by email that you wish to drop out of the program/course. If we are notified at least ten (10) days prior to the start of class, you will receive a 95% refund. There will be a 50% refund if dropped seven (7) prior to start of class. No refunds are given when dropping the class less than seven days prior to the start of class. There are no refunds or adjustments for failure to complete the courses/program successfully. For the 8 or 11 week programs, there will be no credit or certificates provided for any one course until the entire program is paid in full. This includes text book rental fees that are unpaid.
In-Service/Professional Development/Consulting Services: A 50% deposit is required to secure your date. Once payment has been made, customer must cancel training event/consulting session at least 10 days prior to the start date of the event or session to receive a refund of deposit. There are no refunds or adjustments to the invoice for missing or absent staff members. There will be adjustments in the invoice for additional staff that are present during the training. Full remaining payment is due immediately after the training event. No certificates will be provided until payment is made in full.
All refund or cancellation requests must be made via email to firstname.lastname@example.org
*** Courses and packages are not transferable in whole or in part!